What can you do to avoid the system outage?
If you normally originate ACH transactions on Fridays, plan ahead and originate your files before 4:00 PM on Thursday, 5/31.
What do I do if I miss the deadline on Thursday, 5/31?
You can originate the ACH transaction on Monday, 6/4 for settlement on Tuesday, or you can originate a Same Day ACH file on Monday, 6/4 for settlement same day.
Who should I call if I have additional questions?
Call your Treasury Management Relationship Manager, or call Treasury Management Support at 608-232-5938.
WHY DID I RECEIVE A STATEMENT ON JUNE 3?
Due to our system upgrade, we needed to send a final statement from the old system as of June 3. You will receive a statement on June 30, and subsequent statements will follow the standard month-end cycle.
HOW WILL REMOTE DEPOSIT BE IMPACTED?
Our current Remote Deposit Capture (RDC) system will be upgraded to a new, more intuitive interface that is accessible through Business Online Banking. You will be able to make a deposit even if you are over your limit instead of needing to call us to temporarily increase your limit. The deposit cutoff time will also be extended to 5:00 PM CST. If you have Remote Deposit Capture with First Business, you will receive an email prompting you to sign up for a date to install the new system on your computer.
WILL THERE BE CHANGES TO FIRST BUSINESS DEBIT CARDS?
If you have a debit card with First Business, you will receive a new debit card shortly before Memorial Day weekend. On June 1, simply activate your new debit card and destroy your old card. Your old card will no longer work on June 1.
HOW DO I ACCESS THE NEW MOBILE BANKING APP?
The First Business Mobile Banking App will be updated on June 4. If you have a Mobile Banking App with First Business, simply delete the existing app, search for First Business Bank in your favorite app store, and download the new app. It is best to log in to the desktop online banking system prior to logging in to the new mobile banking app.
WHERE CAN I ACCESS THE NEW INTERNATIONAL WIRE INSTRUCTIONS?
Starting June 4, First Business will offer more streamlined international wire instructions through First Business Bank’s SWIFT code. If you use First Business Bank’s International Wire Service, go to www.firstbusiness.com/milwaukee to download these new instructions on or before June 4.
If you receive incoming wires with First Business, please note your incoming wires will continue to post as normal for 90 days after June 1. You will need to notify your clients or originators and provide them new wire instructions. Simply go to www.firstbusiness.com/milwaukee to download these instructions.
CAN I USE MY EXISTING FIRST BUSINESS CHECKS?
If you have checks with First Business Bank, you may continue to use your existing checks without problems. The next time you order checks, simply use the new routing number: 075905787.
WHAT IF I HAVE ACH SET-UP?
If you receive ACH (electronic debit or credit transactions) at First Business, transfers that post to your account will continue in the same manner after the upgrade. First Business will send a notice to companies that originate the transaction and alert them that the routing number has changed. No action is required on your end.
WHO CAN I CONTACT WITH QUESTIONS?
General Inquiries: 262-792-1400 (Milwaukee) and 262-605-7800 (Kenosha)
Online Private Banking for Individuals:
Support is available 24/7 at 855-257-4149
Treasury Management for Businesses:
Support is available at 608-232-5938