The bank built for business.
The First Business-focused Bank in the Midwest
There’s a reason we’re called First Business Bank.
Founder Jerry Smith reinvented banking over thirty years ago, launching a business-focused bank that addressed the unique needs of business owners.
By employing bankers and entrepreneurs, each with expertise in their clients’ business, Jerry sparked an idea that each of our now 300+ employees holds close. A client focus leads to expertise, which leads to client success. Your success.
Making Banking For Businesses Easy
Experience. The Advantage. Your Advantage.
The groundwork laid by our founder, Jerry Smith, and his associates more than 30 years ago continues to provide stable footing for us today.
While we’ve grown to a publicly traded company with over $2 billion in assets and expanded to include Private Wealth, Specialty Finance, and Bank Consulting, we’ve never wavered from our mission: be the experts our clients deserve.
The Personal Side of Business Banking
We create value by living our values.
The Results of Our Commitment
We appreciate the awards and recognition we receive for our commitment to clients, employees, and the communities in which we live and work.
What our Clients Say
Benchmarking our performance to continuously improve
At First Business Bank, we strive to be better tomorrow than we are today. Our annual client survey, conducted by a third party, gauges client satisfaction and asks for ways we can improve. The resulting Net Promoter Score (NPS) — likelihood to recommend a company — allows us to compare our performance to that of other leading financial institutions. The results speak for themselves.
*NPS benchmarks reported in “The State of B2B Account Experience: B2B NPS & CX Benchmarking Report,” CustomerGauge, 2021
**First Business Bank Annual Client Survey conducted by Dr. Moses Altsech, May/June 2022.
First Business Financial Services and FBIZ Stock
First Business Financial Services, Inc. (Nasdaq: FBIZ) is the proud parent company of First Business Bank, providing shared corporate services to the entire organization. Our investor relations site offers earnings releases, presentations, financials, and more.
Insights to Guide Banking for Businesses
As a business-focused bank working all day, every day with business leaders, we discuss what’s effective in successful businesses through our First Business Bank podcast, articles, and our blog.
Ensuring Continuity In The Face Of Incapacity