First Business Bank

Security Center

Take steps to keep your personal financial information and business safe.

Our Agreement. What It Means To Use Our Services.

The Security Addendum in the Master Treasury Management Services Agreement sets forth the required commercially reasonable Security Procedures that apply to all Services used by you. You agree to be bound by the Security Addendum regardless of the medium through which you access the Services. It is critical you understand and implement the Security Procedures. If you don’t, you could be liable for losses resulting in fraud.

a person typing on a computer

Partners In Protecting Your Finances

Identity theft, check fraud, corporate account takeover, and other financial fraud schemes are increasing in frequency and sophistication. Our Security Procedures exist to assist and protect you from these types of fraud schemes.

That’s why we put together commercially reasonable Security Procedures — for you and us — to minimize risk while managing personal and corporate accounts.

Fraud Is On The Rise

$3.86M

Average cost of data breach*

*2020 Cost of a Data Breach Report. IBM Security.
12x

More likely for executives to be targeted by cyber criminals*

*2019 Data Breach Investigations Report. Verizon.
80%

Of cyber-attacks include phishing*

*2019 Data Breach Investigations Report. Verizon.
280

Average number of days to identify and contain data breach*

*2020 Cost of a Data Breach Report. IBM Security.

Security Procedures Fact Check

Here are some banking security basics.

Never reply to emails, phone calls, or text messages that request your business or personal information. We will only contact you via phone if there is a fraud attempt or for authorized authentication procedures.

First Business Bank will only ask for confidential account information in response to your request, that you initiate, as we verify your identity or the identity of your business.

Financial Security Protection Is A Team Effort

We can’t do it alone. When paired with your vigilance and attention to best practices, our recommendations and solutions help you keep your finances and information secure.

What We Do

Financial data security is serious business and we have robust policies and procedures in place to help mitigate risk.

Facility Access Controls
We have strict access control of our facilities, including 24/7 surveillance and security systems.
Fraud Prevention Training
Our team is trained on how to detect fraud and employs various mitigants to reduce fraud risk.
Timed Log-Off Technology

Our Online Banking application automatically logs you out after 15 minutes of inactivity. This timed log-off reduces the risk of unauthorized access to your account from an unattended computer.

Multi-factor Authentication

We pair user IDs and passwords (“codes”) with another identifier (i.e. tokens, out-of-wallet security questions, knowledge-based questions) to assure it is our client logging into Online Banking or mobile applications.

High-Risk Transaction Identification
We require at least one other method of identification for high-risk transactions, such as wire transfers or ACH.
Secure Hand-Held Device Technology
Mobile applications will automatically log you out after five minutes of inactivity. This shortened log-off period reduces the risk of unauthorized access to your account if your mobile device is lost or stolen.
Data Encryption
Your confidential banking data is encrypted.
Payment Monitoring & Fraud Detection
We monitor payment channels for suspicious transactions to detect fraud.

What You Do

Your internal risk management procedures and implementation of security controls are equally important. Here are the Security Procedures you should follow to reduce the risk of fraud and theft.
Vigilance & Skepticism
Strong security starts with a vigilant human layer. Stay alert and report anything that appears suspicious or unusual.
Stop & Report

Stop all online activity, remove any system that may be compromised, and contact ic3.gov, the reporting mechanism to submit information to the Federal Bureau of Investigation and law enforcement concerning suspected internet-facilitated criminal activity.

User Awareness Training
Stay informed on the latest fraud schemes and scams. Businesses must train employees on best practices for dealing with suspected phishing emails, social engineering, or other likely high-risk attack vectors.
Dual Internal Controls

Use dual controls for all monetary transactions; separate the approver from the person inputting the transaction into accounting software or Online Banking.

Multi-User Internal Controls
Use segregation of duties for reconciling statements. The person initiating the payment must not be the person that performs reconciliation.
Electronic Statements & Bill Pay

Go paperless; sign up for electronic statements and Bill Pay to eliminate paper invoices and the potential for checks and paper statements to be stolen out of the mail.

First Business Bank Security Tools

Sign up for First Business Bank’s Payee Positive Pay, Positive Pay, ACH Positive Pay, ACH Debit Block, and other fraud prevention services.

SecurLOCK™ Equip
Sign up for SecurLOCK™ Equip which provides debit cardholders with a secure way to control how, when, and where debit cards are used, including preventing debit card payment online, mobile payments, or ATM use.
Account & Alert Monitoring

Monitor your accounts, review transactions, and sign up for alerts via Online Banking, Remote Deposit, and Integrated Payables for balance, transaction, and other alerts. If you identify something suspicious, contact First Business Bank immediately.

Trusted Vendors Only

Only do business with vendors you know and trust. If you receive new payment instructions, contact the vendor at a phone number you have within your systems to verify the legitimacy of the request.

Endpoint Threat Detection and Response
Use endpoint threat detection and response to continually monitor and respond to threats on endpoints, including mobile devices.
Security Hygiene
Use complex passwords, change them frequently, and store them in a secure password manager. Use remote wipe capability for lost mobile devices to ensure sensitive information is not stolen.
cyber security

Your Fraud Prevention Solutions

The increase in frequency and sophistication of cyber fraud means you need a financial partner invested in helping you build a comprehensive fraud protection plan. That’s why we offer a compendium of Fraud Prevention solutions. 

  • SecurLOCK Equip
  • ACH Positive Pay
  • Account Reconciliation
  • Payee Positive Pay

Reduce your risk with our fraud protection solutions. Let’s partner up to protect you and your company’s assets.

Check Out These Helpful Security Tips

For the latest financial security information, here's a list of resources and institutions that provide trusted security tips.

security tips

Disclosures For Working With First Business Bank

Protecting your financial security and future takes a strong commitment between First Business Bank and you, our client. Understanding our shared responsibility is essential for your welfare. Please read these important disclosures.

Website Terms & Conditions

Learn the details about using the First Business Bank website in our Terms and Conditions.

Unlawful Internet Gambling

Transactions restricted by the Unlawful Internet Gambling Enforcement Act (UIGEA) are prohibited from being processed through First Business Bank commercial accounts. For more information, please call us at 608.238.8008 or send us a message.

Keep Informed. Here's the Latest.

Protect your financial data with strong security procedures and a banking partner that makes security and fraud prevention a priority.

A More Secure Future Awaits

Bring an enhanced security approach to your personal portfolio and your business with a bank that puts security first.